Refund policy

At Case & Cloth, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.

To start a return, please contact us at yigitoz@casencloth.com.

Returns should be sent to the following address:

Turkey, Istanbul / Pendik , Yenişehir Neighborhood İstanbulPark Houses Blok C Apartment 23

Please note that returns sent without first contacting us and receiving approval will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

Please note that we do not accept returns or refunds based on personal preference, change of mind, dissatisfaction with the style, color, size, or fit of the product after purchase.

Returns are only accepted if:

  • The item arrived damaged
  • The item has a manufacturing defect
  • The wrong item was received

We also do not accept returns for:

  • Sale items
  • Gift cards
  • Personalized or custom-made products
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item.

We may request photo or video proof in order to evaluate the issue and provide a suitable solution.

Exchanges

The fastest way to exchange an item is to return the approved item and place a new order separately.

European Union 14-Day Cooling Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer protection laws.

To be eligible, the item must remain unused, unworn, with tags, and in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at yigitoz@casencloth.com.