Refund policy

REFUND & RETURN POLICY
Last updated: July 12, 2026

Made-to-Order Products

Every item sold on Case&Cloth is printed and produced specifically for you after you place your order. Because of this, we're unable to accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.

Damaged or Defective Items

If your item arrives damaged, defective, or is not what you ordered, we will make it right. To request a replacement or refund: contact us at yigitoz@casencloth.com within 14 days of delivery; include your order number and clear photos showing the damage or defect; we'll review your request and arrange a free replacement or a full refund, at our discretion. Requests submitted after 14 days from delivery may not be eligible for a replacement or refund.

Right of Withdrawal (EU, UK, and Other Jurisdictions with Mandatory Return Rights)

If you are shopping from a country where consumer protection law grants you a statutory right of withdrawal or return — such as the EU's 14-day cooling-off period under the Consumer Rights Directive, or equivalent UK law — that legal right applies to your order regardless of our standard made-to-order policy above. To exercise this right, contact us at yigitoz@casencloth.com within the timeframe required by your local law, and we will process your request in accordance with that law. Where applicable, you may be responsible for return shipping costs unless the item is faulty.

How Refunds Are Processed

Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your card issuer or bank, it may take additional time for the refund to appear on your statement.

Order Cancellations

Because production begins shortly after an order is placed, we can only accommodate cancellation requests submitted within a few hours of ordering. Contact us immediately at yigitoz@casencloth.com if you need to cancel — we cannot guarantee cancellation once production has started.

Contact

Questions about a return or refund? Email us at yigitoz@casencloth.com or call +90 506 108 62 25.